Owners access| Hotel information and booking website unofficial
La Tortuga Hotel & Spa - Adults Only Playa del Carmen, Playa del Carmen
70US$
Book on our site
Up to 10% less
than Booking.com
Key details
About the Hotel
10Th Avenue With 14Th Street,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
La Tortuga Hotel & Spa - Adults Only is a boutique-style hotel known for its serene atmosphere and adult-only policy. It features modern amenities alongside spa services and beach access. Located in Playa del Carmen, it offers guests a blend of relaxation and adventure in the Riviera Maya.
Location
La Tortuga Hotel & Spa is located in the heart of Playa del Carmen, close to popular attractions like Mamitas Beach Club and Xcaret Eco Theme Park. Guests have access to a roundtrip airport shuttle for easy transportation. The hotel is situated in a shopping district, enhancing convenience for visitors.
Rooms
All guestrooms feature premium bedding, air conditioning, and flat-screen televisions. Each room is equipped with complimentary WiFi and safes for guests' convenience. Private bathrooms with rainfall showerheads and designer toiletries enhance the comfort of the accommodations.
Eat & Drink
Como Como Osteria serves fine Italian cuisine with garden views or the option of room service. Breakfast is complimentary and offered daily as a cooked-to-order meal. Guests can also enjoy drinks and good music at the on-site bar/lounge.
Leisure & Business
The hotel has a spa offering services such as deep-tissue massages and aromatherapy. An outdoor pool provides a space to unwind, while the nearby beach club offers loungers, umbrellas, and a relaxing hammock area. Business travelers benefit from amenities like a 24-hour front desk and a library.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Cozy and Clean
The room was impeccably clean and the bed incredibly comfortable, making it a perfect retreat after a day of exploring.view full review
Refreshing Pool
The wading pool was a delightful spot to unwind, and I loved the swim-up rooms that offered easy access to a refreshing dip.view full review
Delicious Breakfast
Breakfast was a highlight with a variety of dishes, especially the eggs motulenos that were simply the best I've ever had.view full review
Inviting Courtyard
Sitting in the courtyard was a lovely experience, offering a calm atmosphere to relax and soak in the surroundings.view full review
General
Free Wi-Fi
Safe deposit box
24-hour security
Air conditioning in public areas
Sports & Fitness
Water sports
Golf course
Dining
Breakfast
Restaurant
Spa & Leisure
Swimming pool
Room features
Air conditioning
Ironing facilities
Bathroom
Shower
Hair dryer
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
10Th Avenue With 14Th Street,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
10Th Avenue With 14Th Street,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Av. Benito Juárez
Los Fundadores Park
3200 ft
Church
Nuestra Senora del Carmen Catholic Church
4700 ft
Beach
Mamita's Beach Club
4100 ft
Beach
Kool Beach Club
3500 ft
5ta Avenida
Galeria de Arte 5ta Avenida
2100 ft
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
2700 ft
Zona Arqueologica Playa del Carmen
4400 ft
Avenue With 14 Street 5a Downtown
Corazon de Mexico
3400 ft
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
3500 ft
Gallery
Tierra Huichol
3500 ft
Nearby
152 Calle Quinta Avenida
Quinta Avenida
1100 ft
Mall
Quinta Alegria Shopping Mall
1000 ft
Museums
3D Museum of Wonders
1000 ft
Museums
Museo Frida Kahlo Playa Del Carmen
1400 ft
Night club
Coco Bongo
400 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
600 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
800 ft
Beach
Playacar
900 ft
Gallery
Riviera Art Gallery
1100 ft
Aquarium
Aquarium Beach
500 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
1400 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
1900 ft
Gallery
La Galeria de Playa Art Gallery
1900 ft
Avenida entre 24 y 34 calles 5a
Caminarte
1900 ft
Shopping Area
Plaza Calle Corazon
400 ft
Casinos
Grand Riviera Casino
900 ft
Night club
Salon Salsanera
400 ft
Night club
Mandala Playa del Carmen
700 ft
Shopping Area
Plaza Las Americas
900 ft
Night club
Blue Parrot
1000 ft
Restaurants
Po Thai Restaurant
200 ft
North Avenue 10 Down Town Between 14 and 14 Bis
Aldea Corazon
500 ft
5a. Avenida Col. Centro
Madre Tierra
500 ft
Quinta Avenida esp. calle 14 Nte
El Boticario
600 ft
Calle Corazon y 5ta Av Plaza Calle Corazón
La Famiglia
700 ft
Av. 10 con calle 10
La Caprichoza
500 ft
Avenida 5
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Friendly staff
Convenient location
Damp rooms
Inconsistent dining
7.8/10
Very good
Rooms
7.1
Location
8.7
Service
8.4
Dining
7.1
Guest reviews
7.8/10
based on 9 review
8.5
8.5/10based on 679 review
Jessica
United Kingdom,
June
2024
7.6/10
The hotel is a little oasis in the middle of this beach city, providing a quiet place to relax under the sun. The rooms, although large, are old and outdated, but they offer a convenient location near the Main Street. The service is exceptional and helpful, making the stay enjoyable.
Rooms
7.0
The rooms, facing one of the busiest streets in Playa del Carmen, are large but old and outdated. However, they were ready upon arrival.
Service
9.0
The staff are so helpful; I can't say enough good things about them. The free morning meal was very good, and they were all lovely and attentive.
Location
8.0
The location is excellent, near the main 5th avenue street, yet it is quiet and close to the beach and dive shops. It's also very close to the nightlife in Playa del Carmen, making it convenient for those who enjoy partying.
Dining
7.0
The dining experience was okay, with the restaurant Como Como offering friendly service and trying to accommodate every need.
Facilities
7.0
The facilities were sufficient for a comfortable stay, but some areas may need updating. However, the hotel offers value for money considering its location.
Peter
United States of America,
April
2024
7.8/10
The hotel is perfectly located, right in the heart of Playa del Carmen yet tucked away from the noise, offering easy access to the beach and local attractions. While the rooms initially had a dampness issue to address and lacked hot water upon arrival, the attentive staff and relaxing pool area made up for it. The dining options varied from disappointing to satisfying. The overall value for money is good, despite some discrepancies from the online photos.
Rooms
7.0
The rooms were a bit damp but eventually cleared out. It took a while for the lingering smell and small flies to disappear.
Service
8.0
The staff was knowledgeable, friendly, and accommodating, although there were unfortunate incidents like a private message on TripAdvisor.
Location
9.0
The location is excellent, close to the main street of 5th Avenue and convenient for walking everywhere, despite some negative surroundings.
Dining
7.0
The dining options ranged from poor to delicious, with fixed menu choices and warm dishes available until late afternoon.
Facilities
8.0
The facilities were decent, including a laundry service and a nice pool area, adding value to the stay.
Friendly staff
Damp rooms
Arthur
United Kingdom,
March
2024
7.2/10
I had a mixed experience at the hotel. The room was spacious with a balcony and a big, comfortable bed, but there were some issues like a tiny bathroom with a broken shower door and no mirror in the bedroom. It took a while for the damp smell to clear out, and there were small flies lingering with the smell. The service was helpful and really nice, with staff prepared to handle unusual situations, although there was no elevator, which might be a downside for seniors. The location was fantastic, just outside the noisy city center but close to beaches, clubs, and 5th Avenue. The dining options were limited, especially for vegans or those lactose intolerant, but the traditional local cakes were exceptional.
Rooms
7.0
The room was big with a balcony and a big comfortable bed, but had some issues like a tiny bathroom with a broken shower door and no mirror in the bedroom.
Service
8.0
The service was helpful and really nice. Staff are very service-minded and willing to assist with almost anything.
Location
9.0
The location was fantastic, just outside the noisy city center but close to beaches, clubs, and 5th Avenue.
Dining
6.0
The dining options were limited, especially for vegans or those lactose intolerant, but the traditional local cakes were exceptional.
Facilities
6.0
The facilities were average.
spacious room
limited dining options
John
United Kingdom,
November
2023
8.2/10
I was pleasantly surprised by the hotel's great location, near all the attractions I wanted to visit. The rooms were spacious and had everything I needed, although the price could have been more budget-friendly. The service was exceptional, making my stay even more enjoyable.
Rooms
8.0
The rooms were spacious and had everything I needed, including a balcony and a big comfortable bed.
Service
9.0
The staff were so helpful, and their service was top-notch. They went above and beyond to assist me with anything I needed.
Location
9.0
The hotel is like a little oasis in the bustling beach city, providing a peaceful retreat while still being close to all the attractions.
Dining
7.0
The dining options were good overall, although some dietary restrictions might find limited choices. The free morning meal was a nice touch.
Facilities
8.0
The hotel offers great facilities, perfect for relaxing after a day of exploring. Everything was well-maintained and convenient.
Nicholas
United Kingdom,
August
2023
7.6/10
The hotel was just perfect for us overlooking the pool, but the room had a very stale smell due to poor ventilation. It was away from the main street, which was peaceful, but the room was tiny with limited space even for a suitcase.
Rooms
7.0
The room had a very stale smell due to poor ventilation, but the view overlooking the pool was just perfect for us.
Service
7.0
The service was overall friendly, but not very responsive to our requests. The staff was polite and accommodating, making the pool relaxing and the food good. The laundry service was convenient.
Location
9.0
The hotel's location is great, close to beaches, clubs, and the vibrant 5th avenue, yet not in a noisy spot. A little oasis in the beach city with a quiet atmosphere for sunbathing, and within walking distance to beach clubs offering discounts for staying at La Tortuga.
Dining
8.0
The dining experience was great, especially at their restaurant Como Como. The food was tasty and the service was fast, perfect for when you're on the go.
Facilities
7.0
The facilities were decent, but the room layout made it challenging to move around. However, the pool area was relaxing and well-maintained.
William
United States of America,
July
2023
7.6/10
The hotel is conveniently located near the Main Street, providing easy access to a variety of attractions and amenities, but the noise from the street could be bothersome. The rooms come with a mini fridge which is convenient, however, requesting a quiet room didn't guarantee a noise-free stay.
Rooms
7.0
The room near the Main Street was not to my liking, facing a noisy street, but it was equipped with a mini fridge.
Service
8.0
The service, particularly by Omar, was friendly and accommodating. However, the incident involving a private message to my partner was disappointing.
Location
8.0
The hotel's location couldn't be any prettier, offering a peaceful oasis in the heart of the city center. However, there were concerns about security with items potentially being stolen.
Dining
8.0
The dining experience was excellent, offering a good variety of tasty dishes.
Facilities
7.0
The facilities provided everything needed for a comfortable stay, but improvements in security measures could enhance the overall experience.
Ken
United States of America,
July
2023
7.4/10
I have to say that my stay at La Tortuga Hotel & Spa was a mix of good and not so good experiences. On the positive side, the hotel is centrally located in Playa del Carmen, MX, making it convenient to explore the area. However, the rooms hadn't been used for a while, which gave them a stale smell and lacked good ventilation. On the bright side, the service was very friendly and courteous, making me feel welcome. The location was just perfect, right in the center but not on a busy road, offering a quiet escape. Although the dining was very good, there was a slight hiccup when they tried to change the menu upon realizing we had a coupon from the hotel. Despite these downsides, the hotel did offer laundry services, which added a nice touch to the stay.
Rooms
5.0
The rooms had a very stale smell due to not being used for a while, but they did offer better space.
Service
9.0
The service was very friendly and accommodating to my needs.
Location
8.0
The hotel is a little oasis in the middle of this beach city, offering a quiet place to relax in the sun and easy access to the main attractions.
Dining
8.0
The dining experience was very good overall, but there was an issue with attempting to change the menu when presenting a hotel coupon.
Facilities
7.0
Even though the hotel had its flaws, the facilities were well-maintained and added to a comfortable stay.
Dean
United States of America,
June
2023
8.8/10
Staying at this hotel was a divine experience. The rooms were pleasant, clean, and surprisingly quiet despite ongoing construction. The location was excellent, close to everything we needed, including the beach, souvenir shops, museums, restaurants, and more. The hotel's proximity to popular attractions and amenities made our stay convenient and enjoyable.
Rooms
9.0
Our room was on the top floor with a palm tree by the balcony, offering both privacy and a nice view. It was truly divine.
Service
9.0
The service was wonderful, with the staff going out of their way to address any issues and being extremely helpful with scheduling excursions.
Location
9.0
The hotel's location was great, just a block away from the bustling 5th Avenue but still close to beaches, clubs, and other attractions. It was an excellent balance of convenience and tranquility.
Dining
8.0
The dining experience was great, particularly in the nice central location. The beef dishes were excellent, especially when we used a coupon from the hotel.
Facilities
9.0
The facilities were fantastic, from the private jacuzzi tub and sunbathing area to the overall amenities provided. Everything was well-maintained and added to the enjoyment of our stay.
Ron
United States of America,
May
2023
7.4/10
I had a mixed experience at La Tortuga Hotel & Spa. The rooms were spacious, with a comfortable bed and a balcony, but they felt a little tired, and during heavy rain, a leak through the wardrobe was an issue, which was unfortunate. Despite having A/C, the west-facing rooms got quite hot in the afternoon. The staff was incredibly friendly and accommodating, always willing to assist with a smile. The location was a true gem, close to beaches, clubs, and 5th avenue, offering a peaceful oasis in the midst of a vibrant city. However, the dining options left something to be desired, as they were limited and catered poorly to specific dietary needs. The facilities were good overall, but improvements could enhance the guest experience further.
Rooms
7.0
The rooms were spacious, with a comfortable bed and balcony, but felt a little tired, and a leak during heavy rain was unfortunate.
Service
9.0
The staff was very friendly and accommodating, always ready to assist with a smile.
Location
9.0
The hotel's location was fantastic, close to beaches, clubs, and 5th avenue, offering a quiet retreat in a bustling area.
Dining
5.0
The dining options were lacking and not suitable for those with specific dietary needs.
Facilities
7.0
The facilities were good overall, but there is room for improvement to enhance the guest experience.
Hampton Inn By Hilton Guadalajara-Aeropuerto
Airport Hotel Budapest
Clarion Inn Near Mcallen Airport
Drury Inn & Suites St. Louis Arnold
V Hotel Lavender
Hotel Van Gogh
Movich Hotel De Pereira
Onu Hotel
Best Western New Orleans East
Me Ibiza - The Leading Hotels Of The World
Hotel Del Flores
Browns Downtown Hotel